I have been charged a subscription fee AFTER my subscriptions were either cancelled or expired - $104.99.
I followed the steps here. No action yet. I have never used the product because it isn’t listed on my subscriptions page. I don’t even know what product I have paid for. Need a refund… I have Invoice ID and Transaction #, etc. But no Order ID, as I made no order. Any help here?
Follow these directions.
https://forum.avast.com/index.php?topic=220340.msg1544569#msg1544569
Only make one request and allow 5-10 business days. Each new request starts te process all over again.
I was charged in my Mastercard about 75 USD in Mexican Pesos on April 19th by DRI AVAST for software I never ask for. Please refund my money
Did you follow the directions/Link provided in the post directly above yours?
I was charged in my Paypal account about 95,19 USD on Mai 30th by DRI AVAST for software I never ask for. Please I want to refund my money.
thank you
→ https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don’t have an order # use 00000000 then explain your problem.
See reply #49 and #50 above.
Also, I was charged today via PayPal on the amount of $89.99 by Digital River Ireland, Ltd. for DRI*AVAST Software.
The issue that my current AVAST subscription is valid until the end of Feb, so why I was charged? Also didn’t receive any email from AVAST today about this Digital River charging on their behalf.
I opened a request to AVAST about that via this link: https://support.avast.com/en-us/contact/sales/
Tomer.
Help me please! A payment of 35 pounds (189.06 lei) was made from my account until August 14, 2020 but I did not buy anything from Avast. Can you tell me what this payment is for?
Request a refund: https://support.avast.com/en-us/contact/enter/sales_refund
Contact Sales: https://support.avast.com/en-us/contact/enter/
Sales help for Avast Internet Security: https://support.avast.com/en-ww/contact/sales_other_pc_avast-internet-security
Use the following to get help, https://support.avast.com/article/24/ (orders and refunds) if you don’t have an order # use 00000000 then explain your problem.
Thank you very much! Transaction made, the money is already in my account.
You’re welcome and thanks for the feedback.
Sprawdzałem dzisiaj swoje konto bankowe i zauważyłem, że zostałem obciążony opłatą w wysokości 59,99 za „Dri * Avast Software”, kiedy nigdy nie założyłem konta w Avast ani nie kupiłem premium ani żadnego z ich produktów. Jak mogę to anulować, jeśli nigdy nie utworzyłem konta ani numeru produktu? Nie jestem pewien, czym w ogóle jest Dri *. Uzyskanie pomocy bezpośrednio od wsparcia było trudne, ponieważ proszą o szczegóły
@edwardpbs.eb
Please post here in English, or find your own language section here:
https://forum.avast.com/index.php#c7
Greetings, may i please know long does it take for the refund process ?
Be patient, a refund can take up to 10 business days. Note, don’t submit multiple tickets (FIFO).
Hello!
I have the same issue that is mentioned in the title. Got no notification before the trial version was ended, have no e-mails with the order ID, when I log into my Avast account there are no active subscriptions, I can’t manage either of them. The transactions have been initiated by the same vendor, beginning with DRI* (Digital River). I have submitted a refund form at Avast and Digital River both, I am however unsure if they are going to get back to me. I found no direct customer support thereby I must write here. Does anyone can help?
I have contacted my bank, they have informed me that the payment is on hold and they can in fact release the amounts in 8 days - if the vendor won’t touch it. In case it happens otherwise, I must get back to them with a dispute claim by reporting fraudulent behaviour.
Waiting for an answer.
Regards R Prodan
Contact Sales: https://support.avast.com/en-us/contact/sales/
If you don’t have an order # use 00000000 then explain your problem.