URGENT - Charged for DRi*Avast Software and Need to Cancel

General Topics
101

Hi,

You don’t seem to have any subscription under the email address used on this forum. Perhaps you used a different email address.

102

I have tried sending this on chat but finish up going round in circles. Could somebody please help.

"I am severely disabled and use DragonDictate to “chat”. This is time-consuming and very slow so suggest you keep this brief. If you have many questions an email address would be useful so that I could reply at my own pace. However, as this seems to be a complete mess I think it would be easier just to agree the refund and get this over with as my very limited time is precious.

When checking my PayPal account today I discovered that I have made a payment of £78.99 GBP to Digital River Ireland Ltd (paypalcs@digitalriver.com) for DRI*AVAST Software. I have no idea what this is, I did not order it, I do not wish it and I would like an immediate refund. I have no current subscriptions with you. I do not have a product number since I did not order it and have no documentation from avast concerning it . I had avast anti track at one time but cancelled it sometime ago.

Regards,
Ian

103

Hola,

Me ha pasado lo mismo hace unas semanas y no tengo constancia o recuerdo de estar suscrito o contratar ningún servicio o producto.

Ha sabido algo al final?

104

Please post English here, else use the forum section for your language.
→ Non-English Zone: https://forum.avast.com/index.php#c7

105

Hi,

You do not seem to have any subscription under the email address drum****@gmail.com
The closest match is Jane Drum****; email: drum****@googlemail.com - If you know this person perhaps you can check with them.

106

I’ve been charged $54.45 on July 29th for something from DRI Avast when I did not order this item and do not even know what it is. How do I get a refund.

107

I am in the same situation but they charge me 3.908,75 thb = 108 USD , and i don’t have an account and i never subscribe , but is impossible to get in touch with some one I’m spinning around from more than 2 hours , if some one of you guys have a suggest please support me , thanks

108

Hi,

You can reach Avast Support via https://support.avast.com/en-ca/contact/sales_refund_general

109

Hi,

You can reach Avast sales support via https://support.avast.com/en-us/contact/sales_refund_general
Order ID: 112477941700

110

Unauthorized charge to my account from DRI*AVAST Software avast.com/ordIE
Ref. No. 74987502240012939328722
I was charged $97.26 SGD for nothing.

111

Hi,

You seemed to have had a typo in your email address (yaho.com.sg), and it seems that you have already managed to request a refund.
If you still need assistance, you can reach Avast sales support via https://support.avast.com/en-sg/contact/sales#pc

112

same thing just happened to me. I was charged 80.74 dollars on the same day I was charged 105.15 dollars for DRI# Avast which I dont have on a debit card that had not been used in over a year. What can I do about this. The card has now been closed for good.
have to watch everyone everywhere!!
Jeanne Malone
Springfield, Illinois

113

Hi,

The charges were for two different products.
You can contact Avast support via https://support.avast.com/contact/sales
You may also find this article useful https://support.avast.com/en-ww/article/sale-billing-faq/#idt_0130

114

I was charged $69.95 On December 1st and just noticed on my online banking for Dri*Avast software avast.com/o MN. I did not order this and avast doesn’t even have my credit card info. Help what do I do. Can someone help me please.

115

https://support.avast.com/en-ww/contact/sales_other_general#pc

116

My card was charged 42,99 EUR and 62,99 EUR for DRi*Avast even if i didn’t order something.

117

Did you go for a 30 day trial of an Avast Program ?
If so did you fill in your payment information ?

If so after 30 days that payment will be processed, unless you have cancelled the trial and auto payment mandate.

Otherwise how would Avast get your details to collect the payment !

You you can use the link given by “Luukjr”, Avast Team in the topic before yours.

118

As I don’t no what s on my account I want all canceled I an a pensioner and can’t afford to pay for ur products so please no more money to be taken out of my savings account and every thing to be deleted

119

See - https://support.avast.com/en-ww/article/126/#pc
and - https://support.avast.com/en-gb/article/unsubscribe-faq/#pc

120

Hi i got charged a $109 payment for a dri avast software payment that i did not purchase. All free trials have auto rewnew off or have expired. Only paid for product is $20 a year and renews on November. I gussed the dri part was short for drive. I actually uninstalled avast driver updater yesterday, and even if that was the charge, its only $25 a year… i want my money back. Why would you guys charge this excessive fee over nothing. I did not make this purchase.